"Need to get quicker appointments following referral "

About: Telford referral and quality service (TRAQS)

(as the patient),

Physio on torn calf: - took 2 weeks to contact me. Started on my own DIY physio!

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for commenting on your experience. I am sorry it took longer than you expected to be contacted by TRAQS. However, we are not aware of a patient's need for referral until we receive the information from the referring GP. This can take a few days depending upon the referring practices internal processes, TRAQS aims to contact all patients with urgent referrals within 24 hours of receipt of referral details and all routine referrals within 5 working days. We are sorry if you feel we fell below the expected timeframe.

However, we would like to thank you again for proving feedback to the team.

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