"What a credit and example you are to the NHS"

About: New Victoria Hospital / Day surgery

(as the patient),

I was admitted in early March 2013 for a laparoscopic cholecystectomy. On arrival I met a nurse called Melissa. I felt very nervous about the events which were to follow. Straight away I was put at ease, was advised what would be happening even to the extent of the time of my procedure. She advised what would happen to my belongings and that after my operation I would be in another ward.

The anaesthetist and surgeon came to see me. I was then escorted to therapy by two lovely people. After it was all over I woke up to a very friendly face who was comforting me.

My gown was changed and I was propped up to feel very comfortable. During my stay the care and professionalism was "A+" and the icing on the cake was when Melissa, my first contact, came to see me before going off duty.

Congratulations New Victoria Glasgow. What a credit and example you are to the NHS.

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting and where appropriate to pass comments on.

Once again, thank you for using the Patient Opinion feedback system, it is greatly appreciated.

I know the staff at the New Victoria hospital who looked after you during your stay will be delighted to read your very thoughtful remarks.

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