"Fracture clinic - dislocated shoulder"

About: Leeds General Infirmary

Anything else?

Attended the fracture clinic twice. Both times, I did not have to wait long. However the first time, the practitioner I saw hardly showed me the exercises I needed to do and gave me no advice on pain relief. I left feeling he just wanted to get me in and out as quickly as possible and I ended up downloading a leaflet from the NHS Choices website which has proved very helpful.

On the second visit, the x-ray staff and practitioner I saw to review my x-ray were much more friendly and personable.

However I have been left with a sense of being on a production line passed from one person to the next. If the coordinating/support staff were more friendly and smiled, I am sure the experience would be improved.

Story from NHS Choices

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Responses

Response from Val Cole, Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Dear Anonymous

Thank you for your feedback on your experience in the Fracture Clinic at the LGI. We apologise for the delay in acknowledging your comments and would like to confirm that your feedback has been passed on to the department concerned.

Thank you once again for taking the time to post your comments.

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