"Lacking basic caring"

About: Solihull Hospital

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My elderly relative was readmitted into ward 12 having caught C.difficile after a shorter admission. I visited over the weekend and was appalled for many reasons. She has really deteriorated physically and is extremely low in spirits. Out of the three visits I made I asked for someone to help move her into a more comfortable position twice and both times they said they'd get someone to help and didn't come back. The same with medication; twice there was medication left and she was unable to pick it up with her hands. No one had checked she had taken it. She is hardly eating and no one appears to be checking her food/liquid intake. She is desperate to get out and be cared for at home. Her dignity and self-respect have been completely eroded. It's painful and very distressing to witness.

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Response from Solihull Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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