"Doc made phone call to renew visa at inappropriate..."
About: Eastbourne District General Hospital Eastbourne District General Hospital Eastbourne BN21 2UD
My elderly mother was kept waiting for her discharge letter, the situation was urgent as my father was unwell and we needed to get home ASAP (he was admitted to hospital the same day). The doctor in charge was aware of the urgency of the situation, however she chose that particular time to make a lengthy phone call regarding the extension of her visa. Totally unacceptable.
On this ward my mother experienced rudeness/ bad attitude from a member of catering staff serving breakfast and general attitude of 'couldn't care less' from Health Care Assistants.
"Hellish" was how she described her stay at Eastbourne Hospital.