"Doc made phone call to renew visa at inappropriate..."

About: Eastbourne District General Hospital

Anything else?

My elderly mother was kept waiting for her discharge letter, the situation was urgent as my father was unwell and we needed to get home ASAP (he was admitted to hospital the same day). The doctor in charge was aware of the urgency of the situation, however she chose that particular time to make a lengthy phone call regarding the extension of her visa. Totally unacceptable.

On this ward my mother experienced rudeness/ bad attitude from a member of catering staff serving breakfast and general attitude of 'couldn't care less' from Health Care Assistants.

"Hellish" was how she described her stay at Eastbourne Hospital.

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Response from Eastbourne District General Hospital

We're extremely concerned to hear about your experience. As a Trust we are committed to giving the highest quality of care to our patients.

We would like the opportunity to look into your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01323 435886 or by email to: PALSE@esht.nhs.uk.

Thank you for taking the time to provide feedback. We apologise for the delay in posting a response.

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