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Lack of discretion

Story from nhs.uk

"Lack of discretion"

About: Leicester Royal Infirmary

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I was in urgent care to see a doctor about anxiety attacks (a fairly personal and sensitive issue). I was recommended to visit my GP by the receptionist. She mentioned my condition over the counter and asked very personal questions, including whether I had suicidal thoughts. All of this was within earshot of other receptionists and patients and I felt very uncomfortable.

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 24/04/2013 at 16:54
Published on nhs.uk on 25/04/2013 at 05:15

We are sorry to hear of your experience and apologises for any embarrassment caused. We are aware that the nurse who is in charge of arranging appointments with the patient’s own GP if appropriate is currently located at the front reception desk as you mentioned. Due to the issues you have raised with us, we will look at re-locating this nurse to a different more private location so patient confidentiality can be maintained.

Kim Wilding

Urgent Care Centre Manager

**Comment provided to University Hospital of Leicester by Kim Wilding. The Urgent Care Centre based at Leicester Royal Infirmary is managed by George Elliot NHS Trust Nuneaton**

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