"Grandad came in with abdominal pain, left the..."

About: Bradford Royal Infirmary

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Grandad started complaining about abdominal pains cause he was previously diagnosed with Gallstones, the gall bladder was due to be removed on the 16th of April. Admitted my grandad to the A&E emergency department on the 26th of March. He was walking and talking but in his second day in hospital his health started deteriorating. The nurses were ignorant and unpleasant, not enough care was given to my grandad. 2 days later he was transferred to the ICU Unit but we were told he was placed in the ICU Unit because they have better care there hence making him a patient of the High Dependency Unit. The nurses would not tell us anything regarding him, but he was deteriorating rapidly, the communication was poor and the care given to him was very poor as well. On Sunday 31st March, 4 days after he was admitted into hospital, the doctors then decided to take X-rays and do a dialysis, hours later my grandad had passed away. We then found out that he was infact critical when bought to the ICU Unit and was in for Intensive Care and that he actually had pancreatitis because they had diagnosed him wrong. The doctors mislead us and did not give enough care to my grandad as he needed. Worst hospital ever and the worst health care given to any person!

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Responses

Response from Jason Joy, Communications Manager, Bradford Teaching Hospitals NHS Foundation Trust

Firstly we would like to extend our sympathy at the loss of your Grandfather. As a Trust we also extend our sincere apologies that your Grandfather did not receive the care you feel he required during his stay at Bradford Royal Infirmary.

We take matters of this kind very seriously, and appreciate you taking the time to provide us with feedback on how to improve the care we deliver. If you wish to discuss the care of your Grandfather further please contact our confidential Patient Advice Liaison Service (PALS) on 01274 364021.

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