"Maternity & Endocrinology Care"

About: Heartlands Hospital

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Staff on the delivery suite and maternity ward for both my pregnancies were helpful and supportive. I was concerned about the number of patients local media had said that midwives were in charge of, however, I had an epidural and so had one to one care.

Support for breastfeeding was variable- one person thrust baby towards me, with no success, yet another advised me on positioning etc, with complete success. The ward was clean. During my second stay one mum-to-be was going through labour- on the ward (I guess they must have been full in the delivery suite), but rather disgracefully her partner had to leave at 7pm which was end of visiting hours. Heartlands must improve their maternity capacity.

My treatment and care in the endocrinology unit (and during my pregnancies at the women's unit) has been good, however, my last two appointments have been 'virtual', which means the consultant phones you, rather than a face to face appointment. This is not good enough when there are important decisions to be made about my next stage of treatment.

I have also taken my six month old son for a blood test, to be confronted by signs of norovirus. There should be an off site facility for children to have blood taken, much like the Boots facility in Solihull for adults.

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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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