"Four nights on Shopland ward"

About: Southend Hospital

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First impressions were good - 7th floor of tower block and my bed was in a bright and airy bay for 6 patients.

With the exception of one member of staff ( a tea/dinner lady) everybody was approachable and would answer questions at any time. A few individuals remain in my memory as they were especially cheerful or kind (in recovery, the anaesthetist, an HCA, a S/N Emma and the hard pressed doctor). But everybody contributed to ensuring that my stay was not as bad as feared.

Thank you

Story from NHS Choices

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Response from Steve McEwen, Patient Experience Lead, Patient Liaison, Southend University Hospital NHS Foundation Trust

Dear CeeBeePee 5,

Many thanks for your feedback. This has been sent to the team involved who will appreciate your comments.

I wish you well with your recovery.

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Response from Southend Hospital

Many thanks for your kind feedback. I have passed this on to the staff involved and I would like to wish you well for the future.

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