"111 service in wakefield"
About: NHS 111 NHS 111 NHS Direct NHS Trust NHS Direct NHS Trust E1 8EU Pinderfields General Hospital / Accident and emergency Pinderfields General Hospital Accident and emergency Wakefield WF1 4DG Yorkshire Ambulance Service NHS Trust Yorkshire Ambulance Service NHS Trust Wakefield WF2 0XQ
Posted by Ifiwereasalmon (as ),
A relative was unwell yesterday, so we initially looked online for nhs direct, following which it states, ring 08454647 for information advice support, 111 if you need urgent medical care that is not an emergency, and 999 for an emergency.
I am not sure how you define urgent but not an emergency. So we called 084454647, to be told that is no longer operational in wakefield and to dial 111. Upon dialing 111 there were 8 callers in the queue so it took 10 minutes before the call was answered. Upon answering the call and taking information, they said they would send an ambulance to check the patient. Upon arriving the ambulance took the person to a and e. Following which a and e screened and sent them to a GP that was on site.
I believe the information online can be improved, potentially giving examples of urgent but not an emergency, it is becoming confusing who to ring. In addition it is not clear that the 08454647 number is been discontinued.
In addition to this the telephone filtering should have advised a visit to the GP walk in, an ambulance wasnt required or attendance at A and E.
Hopefully this feedback will enable the system to be improved to save NHS resources and make it simpler for the public.