"Total Chaos now reigns"

About: Stepping Hill Hospital

Anything else?

Was kept in twice at the end of last year and was treated well in casualty and obs unit, was then moved to A1/A3 and the level of cleanliness, service and care was shocking a tyrant of a nurse who everyone seemed to be terrified of ruled the roost . 2 doctors with a very poor command of English came to see me and had someone else s notes and because of the language problem it took a while for them to understand what i was saying, If i wasn't so ill it would have been hilarious.

I asked them to let me go and response was stay and have a lovely lunch, I had hardly eaten anything or 3 weeks at this point!. On the second occasion I was sent straight in by my GP to be operated on, and was eventually seen by a Dr about 6 hours later who informed me I had a infected gall bladder and wanted to put me on drip, I asked for tablets instead so I could go home and he told me in no uncertain terms that I would not be seen again for 6 months if I didnt do as he said. In the end I went privately and had the operation done 2 days later without any stress. Roll forward 4 months and this is the bit which really riles me, I have now received 6 ultrasound appointments 3 surgeon appointments when they have been informed by both myself and my GP that I have had the op and is signed off on the system, Stepping Hill was once a very good hospital but from my recent experiences chaos now reigns

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Stepping Hill Hospital

Thank you for your comments.

I sincerely apologise that these were not been responded to in a timely manner.

This was due to lack of administrative support at the time which has now been rectified.

I would like to reassure you however that your comments were forwarded to the appropriate teams for them to reflect and learn from your experience so that improvements could be made in the services we offer.

Kind regards

Patient and Customer Services Manager

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story