"Ward B2 has excellent nursing staff"

About: Diana, Princess Of Wales Hospital

Anything else?

I was rushed into A&E with acute pain, and a diagnosis and pain relief soon followed. I was admitted to Ward B2, and spent 3 days there undergoing tests and treatments.

The nursing staff, cleaners and catering staff on B2 were excellent. The care and kindness they show each person is amazing when you consider all of the distractions and changes they have to manage every day. They also were able to show humour at appropriate times which really brightened up what otherwise would have been a tedious and nervewracking stay. I thank them all for their care and professionalism.

The surgeon, consultants and doctors were all caring too and very knowledgeable, and were able to explain the problem and the procedures required.

The only downside is the lack of up to date information hour by hour in terms of results of tests or timescales of future events. Very often I was left wondering if anything was going to happen, or when. Often I was left confused, for example I was told a test could not be scheduled for that day only for a porter to pick me up for it ten minutes later! I was often classed as nil by mouth so I could be ready for tests, which then didnt happen, or was allowed to eat and then couldn't undertake a test. I was in hospital for three full days and nights and had three tests, each of which lasted less than an hour. I am sure the health service could save vast amounts of money if they could manage coordination of testing/procedures more effectively, and everyone would have a much quicker diagnosis and treatment.

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Response from Diana, Princess Of Wales Hospital

Hello, many thanks for your positive comments, I'll ensure these are shared with the Ward B2 teams. I'll also pass on your suggestions for how things could be improved.

Kind regards,

Sarah Mainprize

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