"My wife’s confidence in health care dented by A&E"

About: Sunderland Royal Hospital / Accident and emergency

(as a carer),

At the beginning of april myself and my wife visited the A&E department. My wife,who has spina bifida and has to use a wheelchair, has been suffering from abdominal pains and they were becoming progressively worse.

Having previously spoken to my sister whose daughter was having similar problems she advised me to go to A&E as they seen to my niece with no problem.

We were greeted by a receptionist who began to take my wife's details. As soon as we got to why we had called in, the receptionist called over a nurse. The nurse, whose name and what specific job title she holds I do not know as she did not volunteer it, looked over the counter to see my wife who was sat in her wheelchair as I described my wife’s current health problem. The nurse then told us that my wife would have to see her GP and that she wouldn’t be treated at the A&E.

I was almost speechless at this nurses condescending and uncaring attitude and it caused my wife some distress.

My wife later, two days later, got an appointment with her GP. Three days after that my wife was rushed by ambulance to the same A&E department with severe abdominal pain and then admitted to hospital for the next four days.

I would like to know why my wife was turned away at A&E on that Monday and an apology from said Nurse would not go amiss either. My wife’s confidence in her health care has been severely dented by that department. I only hope you can help in reassuring her in some way.

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Response from Sunderland Royal Hospital

Thank you for your response. We would be very grateful if you could contact us at corporate.affairs@chsft.nhs.uk with you and your wife's details so that we can make a formal response and apology to you. We are sorry that you were turned away and that your wife's confidence in her healthcare has suffered. In order for us to fully investigate, we would ask that you contact us directly.

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