"Surgical assessment unit"

About: Stafford Hospital

Anything else?

I was admitted to the sau on Sunday morning and received excellent treatment from the minute I arrived. The sister and nursing staff were extremely busy but made me feel that I was being cared for every minute of my stay. I was dehydrated on arrival, confused and generally very poorly. The nurses and doctors quickly made sure I received the treatment I needed and took the time to make sure my husband and I understood exactly what was happening. One health care assistant even made sure the doctor came to reassure me when I was worried by something I heard in another dept - thank you Jodie!

In summary, the staff in the sau are superb and are to be commended for the professional, caring way they carry out a difficult job.

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Dear Mrs Walmsley

Thank you for taking the time to provide us with your feedback. I am delighted that you had a positive experience of our hospital and hope that you are recovering from your illness.

I have shared your comments with the staff on SAU. All of our staff work extremely hard to ensure they deliver a high standard of care and feedback like yours really does make a difference to their morale.

Kind Regards

Angela Grocott

Head of Patient Experience

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