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Excellent treatment

Story from nhs.uk

"Excellent treatment"

About: Princess Alexandra Hospital (Harlow)

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My Mother was taken to Princess Alexandra very unwell, she was taken straight to Rusus in A/E where she was given excellent care by Doctors and Nurses. She was transferred to ITU, the staff in ITU/HDU were exceptional. She is now on a ward and improving daily.

Princess Alexandra Hospital is a credit to the NHS the care she has received is faultless.

Thank you to the whole team at PAH Drs Nurses Domestics physios Occupational Therapists X Ray etc.

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Responses

Response from Princess Alexandra Hospital 11 years ago
Princess Alexandra Hospital

Submitted on 18/04/2013 at 19:45
Published on nhs.uk on 19/04/2013 at 05:15

The Princess Alexandra Hospital NHS Trust is working hard to improve services and ensure patients receive high quality care the first time, every time.

It is really pleasing to receive your feedback and we will ensure that this is fed back to the Emergency Department and ITU/ HDU teams. As an organisation we know what kind of experience we want patients and their families to have here. Your description of the care received by your family member does describe exactly the kind of experience we want to ensure we deliver every day, for every patient.

If ever you have an experience where you believe we need to act on your feedback to improve or learn lessons for the future, please ensure you leave a message here or contact the Patient Experience Team on 01279 82 70 84.

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