"Unhappy with treatment at walk in centre"

About: Knowsley NHS Walk-in Centre, Kirkby

(as the patient),

Visited walk in centre recently. Severe swollen glands had trouble swallowing. Was told nothing was wrong and to gargle water. (Went to doctors this morning told I had tonsillitis).

My sister also visited the walk in centre last week was also told nothing wrong come back in couple of days. (Went doctors was treated for bronchitis and ear infection).

I feel going here is a waste of time.

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Response from Kelly Owen, PALS Officer, Patient Advice Liaison Service, Community Health Services at 5 Boroughs NHS Foundation Trust

Dear patientxyz,

Thank you for taking the time to provide this account of your experience of the Walk in Centre at Kirkby.

I am very sorry that your experience of our service has not been positive and I would like the opportunity to investigate further in order to ensure that this does not happen again. Would it be possible for you to contact PALS (Patient Advice & Liaison Service) on 0800 073 0578 / 0151 244 3453 with your contact details in order that I may discuss with you in more detail?

Kind regards,

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