"Excellent care from the staff"

About: Basildon University Hospital

Anything else?

Our daughter was taken to Basildon after falling ill on Monday afternoon. We had to call for an ambulance and once they arrived (very quickly I might add) we felt like we were in safe hands until our daughter was discharged later that evening.

The childrens A&E was lovely, very clean and the staff were kind and helpful. Very quickly the diagnosed that my daughter had a throat infection, gave us some ibruprofen and reassured us that she was fine.

Thank goodness for the NHS and the Ambulance crews - they are exceptional staff and we cannot thank them enough.

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Responses

Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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