"Invisible managers at the hospital"

About: Royal Surrey County Hospital

Anything else?

The service I get is first class, highly professional nurses, doctors, professors, paramedics, pharmacist are all top class but I never meet a manager. I know my way around the hospital and I never meet a manager, in any other industry you do see and meet a manager. We never get anybody that seems to be doing any work and asking questions in regards to our experience at the hospital. They should say 'today we will introduce ourselves'.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Updates, changes and questions related to this story