"Called to speak about walk in centres"

About: University Hospital Of North Durham

Anything else?

Absolutely useless,spoke to someone who basically in a round about way told me that i needed to ring 111 for a walk in centre....nearest was peterlee or blaydon, oh theres one in houghton,to which I told him that the one at houghton is no longer a walk in centre (according to the internet). He was absolutely useless, knew nothing and the information he gave me was quite frankly nothing. Fuming doesnt even cut it!

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your recent contact with University Hospital North Durham.

I am very sorry to hear that you were unhappy with your experience on this occasion.

I apologise, but am unsure from your comments which department you were speaking to. We would very much welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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