"Visiting times"

About: Darlington Memorial Hospital

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My granddad got admitted to ward 52 a couple of days ago. But the stupid rules and regulations, stopped us from visiting. The opening times are from 2.30pm to 4pm. Not sure about the night time hours. We couldn't visit during 2.30pm and 4pm as we couldn't get any transport, so we contacted the hospital asking if we could visit at 12 for 30 minutes and the staff at the reception were unreal.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your grandad's recent admission to Ward 52 at Darlington Memorial Hospital.

I am very sorry to hear that you and your family have experienced difficulties when trying to visit your grandad, due to the ward visiting times.

I am unsure whether your grandad is still an inpatient but, if he is, I would encourage you to contact the ward directly on either 01325 743528 or 01325 743526, to discuss the difficulties you are having.

If you feel it would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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