"understaffed"

Anything else?

My relative has been in ward 9 for 4 months. I am basing this review on daily visits over a long period.Any problems all you get told is" we don't have enough staff"

Watch your relatives if they are peg fed as the ratio of water/feed is often wrong. Some staff don't use gloves to change it. others do. Check the notes often. Make yourself aware of drugs and treatments as you may be asked by staff how much water does he/she have etc...Check splints are on for the right amount of time and on the correct arm/leg. I know it is obvious but they do put them on wrongly. Splints marked clearly R and L were put on the wrong legs causing discomfort.

Agree with previous comments about reception staff being ignorant and not acknowledging visitors.

You will only get 4 hours of physio a week. There are no Physio's or SALT or OT in at the weekends. They will not let you in between 5 and 6 due to protected meal time regardless of whether your relative is on a ward by themselves or peg fed.

Personal items do go missing, label them.

Too many bank (agency)staff and not enough permanent ones that know their job properly . It is noisy , buzzers are not answered straight away.

You may feel bad criticisng treatment/ care as some of the staff are so lovely but remember it is for the greater good. If you don't make the management aware of problems they think the place is running ok .

The canteen closes at 2 so you can't get anything decent to eat if you visit after work. There is a small shop that sells sweets sandwiches and pasties.

There is much more I could say but I don't want to alarm anyone . Be vigilant as the staff do not have time to observe your relative properly.

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Responses

Response from Moseley Hall Hospital

I am sorry to read your feedback on the care and treatment of your relative on ward 9. Your comments have been passed to the Ward Manager and Senior Managers for investigation and action will be taken as required to address the issues. I would be very grateful if you would contact Alison Last, Associate Director of Patient Experience on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk in order for further details to be taken on your experience.

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