"Upsetting experience of flexible sigmoidoscopy"

About: Aberdeen Royal Infirmary / General Surgery

(as the patient),

I attended the endoscopy unit at Aberdeen Royal Infirmary for investigation of diarrhoea and rectal bleeding.

The procedure itself was unpleasant but not unbearable. My major concern was the care that I received by the nursing staff in the unit. There were at least 4 nurses in the room while I was being 'scoped' - they all stood on the other side of the room from me, and spent the time gossiping about holidays and other non work-related issues.

Whilst I was undergoing the procedure, several people came in and out of the room, and passed through to another room at the back. I felt like I didn't exist!

It was a noisy and disruptive environment. The consultant didn't seem to mind, and was joining in with the nurses' chatter. The only time a nurse actually came over to me was when the procedure became very uncomfortable and I became a little distressed.

Was it really necessary to have all these nurses in the room? They didn't seem to be doing anything. And I really don't think that other staff should be coming in and out of the room while a procedure is ongoing. I thought care was meant to be "patient-centred'?

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Thank you for taking the time to provide this feedback. We appreciate that you have had a less than satisfactory experience and take on board your observations.

We will certainly discuss this with the team involved. We value your comments as an opportunity for improvement.

  • {{helpful}} of {{total()}} people think this response is helpful