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Blood test - phlebotemy department

Story from nhs.uk

"Blood test - phlebotemy department"

About: Gravesham Community Hospital

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I had a blood test at gravesend community hostpital today. The staff were very friendly and were talking about another recent good review they received. The turn up, take a ticket and wait service is very good, I waited under 10 minutes. Male aged 28

Thanks to the staff for putting me at ease as I do tend to panic about blood tests due to previous bad experiences at other locations.

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Responses

Response from Karen Edmunds, Head of Patient Experience and Public Engagement, Engagement Team, Kent Community Health NHS Trust 11 years ago
Karen Edmunds
Head of Patient Experience and Public Engagement, Engagement Team,
Kent Community Health NHS Trust

Support our services to listen to patients and families, learn from their experiences and make changes to improve the quality of care.

Submitted on 25/04/2013 at 09:16
Published on Care Opinion at 09:31

Dear Rob, thank you for taking the time to tell us about your recent experience at Gravesham Community Hospital. I'm pleased that the Phlebotomy staff put you at ease. I'll make sure that your comments are shared with the staff there.

Best wishes

Karen

Customer Care Team

Kent Community Health NHS Trust

Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Gravesham Community Hospital 11 years ago
Gravesham Community Hospital

Submitted on 25/04/2013 at 10:06
Published on nhs.uk on 26/04/2013 at 05:15

Dear Rob, thank you for taking the time to give us your feedback. We're pleased that the staff put you at ease. We'll make sure they see your comments.

Best wishes

Customer Care Team

Kent Community Health NHS Trust

Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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