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cleanliness

Story from nhs.uk

"cleanliness"

About: Calderdale Royal Hospital

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My elderly grandmother came in to hospital this week. She was staying in a & e observations.

after visiting her we found a comb which belonged to somebody else under her bed which indicates that the floor hasnt been swept since the last person that was in there.

Also the food table which pulls over the bed had either vomit or food (which was dried so obviously been there a while) down the of the table where she would be eating her food.

This is absolutely discusting especially when you have signs up all over the hospital advertising how to prevent neurovirus. If she didnt come into hospital with a bug she will definitely be coming out with one!

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Responses

Response from Linda Thomas, Calderdale and Huddersfield NHS Foundation Trust 10 years ago
Linda Thomas
Calderdale and Huddersfield NHS Foundation Trust

Submitted on 03/05/2013 at 15:27
Published on Care Opinion at 16:04

We are so sorry to hear of your grandmother's poor experience of our A & E Department at CRH. The issues you raise are clearly unacceptable. We would urge you to contact our Patient Advice and Complaints Service on 0800 013 0018 so that the issues can be investigated thoroughly. Thank you for taking the time to provide feedback.

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Response from Calderdale Royal Hospital 10 years ago
Calderdale Royal Hospital

Submitted on 30/05/2013 at 17:58
Published on nhs.uk on 31/05/2013 at 03:15

We are extremely sorry to hear of your grandmother's poor experience of our services. If you have not already done so, we would welcome the opportunity to follow up the issues you mention. In order to do this, could you please contact our Patient Advice and Complaints Service on 0800 013 0018, or email to Patient Advice@cht.nhs.uk.

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