"Emergency referal from my Doctor"

About: Kent & Canterbury Hospital / Accident and emergency

(as the patient),

Made Appointment at 8am for 9am appointment with GP at Estuary View yesterday that resulted in having an ECG at the Medical Centre. The GP made arrangements for me to be seen by the Emergency Clinical Care Team at Kent & Canterbury, on the same day.

On arrival at K&C (10. 15am) there was fast sign in at Reception and then straight into ECC. They conducted another ECG followed by a barrage of tests which finished with a CT Scan.

Discharged at 7pm with an all clear. BRILLIANT! Many thanks to all staff involved. Please ensure this story is passed on to all of those at Estuary View & K& C. Many thanks!

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you so much for providing us with fabulous feedback about our ECC service at Kent & Canterbury Hospital, another satisfied customer! Staff will be very pleased to hear your appreciation, they have been working very hard over the last few weeks, good to know that the team provides great care under pressure.

I will also ensure that Estuary View staff are aware too. We are working hard together to provide a very comprehensive service for local people.

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Response from Kent & Canterbury Hospital

We would like to thank you for your postive feedback. This will be fedback to all of the staff involved in your care and we are glad to hear that you have been given the all clear. The Trust uses all feedback as a learning tool for the staff and it is clear that the prompt action that was taken and the thorough examination helped you during a difficult time and this is an important learning tool which will be used in the future.

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