"A rather unwieldy, disorganised and lacklusture process"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Owl539 (as ),
A rather unweildy, disorganised and lacklusture process. I really don't see this 'middle man' process as very sensible. I had to telephone to chase progress. Eventually I was offered an appointment in Dudley, which obviously I declined due to distance and I don't know that area. I have recently moved from Somerset, where they operate in a conventional and straightforward way.
Eventually, I decided I would be better off paying for a referral. However, the staff were very polite. But they were unable to say who I would be seeing. That is not exactly satisfactory. I still don't have a name. Also, I am now referred to somewhere in Hollinswood, as housing estate, I think.
Not surprising, I am uninspired and unimpressed.