"Callers' attitude neither friendly or helpful"
Posted by Heaped615 (as ),
Following an appointment with my GP in December 2012, I was referred to the Neurology Service at The Princess Royal Hospital.
I subsequently received a telephone call from the TRAQS in mid-January 2013 offering an appointment in March at West Park Hospital, Wolverhampton. Due to travel problems I refused this appointment, requesting either Telford or Shrewsbury Hospital. At this point I was informed that I would have a longer wait for an appointment since there was nothing available on the system at that time.
The caller's attitude was neither friendly or helpful and made me feel uncomfortable. However, I then received a letter offering me an appointment at Telford for the end of February 2013. This letter and a reminder letter for the appointment both arrived on the same day, 2 weeks before the appointment.
No problems with this appointment.