"Community stroke team county health partnerships Nottingham"

About: Nottingham West / Community stroke team

(as the patient),

I received fantastic support from the stroke team even though the resource is limited. I was a little concerned about the waiting time from receiving treatment from the SOS team and my first appointment with the community stroke team.

As I am only young I did feel that the service is focused on older people who have different needs. Although the team supported me in my journey, perhaps the service needs to adapt to who they are seeing. It would have been useful to signpost to other organisations so I could continue my physio in my road to recovery.

In an ideal world it would have benefited me to have had more physio but I understand the limitations in the system.

Overall my experience of the service has been positive and it would nice for that to be replicated in other regions.

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Responses

Response from Chris Greensmith, Team Leader, Community Stroke Team, County Health Partnerships

Thankyou Elizma84 for taking the time to tralk about your experience of the service you received. The community stroke team always values feedback from service users.

Thankyou for your kind comments about the support you received.

With regard to the other issues you raise I will respond in more detail next week

Thank you so much for taking the time to provide us with this feedback

Chris Greensmith

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Response from Chris Greensmith, Team Leader, Community Stroke Team, County Health Partnerships We are preparing to make a change

Thank you again for contributing to Patient Opinion. You have made some very helpful suggestions.

The team have decided to look at the information we give to patients and will be developing a new form for younger stroke survivors. The team are also looking to use Health Peer Mentors who will help stroke patients with one to one support.

The team at present sends out a letter to say there is a wait for the service. The team will look at whether more information, including advice to carry on with exercise programmes, can be in this letter along with contact details for signposting to other organisations who may be able to offer support and practical advice.

We are looking at the way the service is being delivered and looking at ways to reduce the waiting times wherever possible.

I would welcome any further suggestion or feedback and please don’t hesitate to contact me on 0115 8835060

Thank you again for taking the time to contribute to patient opinion. We as a team are keen to ask our patients and carers for their views on our service. It really does help to make improvements.

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Response from Chris Greensmith, Team Leader, Community Stroke Team, County Health Partnerships We have made a change

Elizma84

I am letting you know that we have ammended our patient information sheet to include contact details for Different Strokes and their email address

regards

Chris

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