"Cleaning was non existent dried blood and urine n..."

About: Southend Hospital

Anything else?

Great doc great nurse, but urine on floor unwashed, just soaked it up? And when bed moved to the other side of the ward there was dried blood on the floor ? dirt and dust is one thing but urine and blood is another. Still waiting for follow up appointment keep ringing but give up after 20 mins ? No information given advising that my throat op would involve black bruising to the whole of my chest area ?

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Steve McEwen, Patient Experience Lead, Patient Liaison, Southend University Hospital NHS Foundation Trust

Dear Anonymous,

many thanks for your feedback. If you wish to discuss your observations further then I ask that you contact our patient advice and liaison team who will be happy to look into this further.

They can be contacted on 01702 385333 or via e-mail on pals@southend.co.uk.

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Southend Hospital

I am sorry that your experiences have not been as positive as we would hope and ask that you contact our patient advice and liaison service via pals@southend.nhs.uk who will be happy to look into this for you further.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story