"Yet more issues"

About: Tameside General Hospital

Anything else?

Further to my previous review, the situation has not improved. I received a copy letter from the Urology clinic to a doctor I have never been registered with in my life at a practice that I have never been to in my life and my date of birth was wrong. On telephoning the clinic's secretary to have this situation rectified, I was met with laughter like the whole thing is one huge joke. I expressed that I failed to see the humour in the situation. Yet again, the excuse used is "I'm only doing what I am told" and I was told that "The information was inputted wrong when you came into A&E". Yes. That's why the lab wouldn't process my bloods and why my husband spent approximately 20 minutes with reception staff at Tameside General A&E ensuring that the details were amended. Begs the question if he ensured that all was accurate when he left (and he did) how could it later become so wrong? I am extremely concerned for my care with this hospital.

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Responses

Response from Peter Denton, Healthwatch Manager, Healthwatch Tameside

Thank you for sharing this story - We work closely with NHS organisations to help them to imrpove their services. If you would like to give any more detailed feedback to us this will help us to understand how we might be able to influence improvements, please contact info@healthwatchtameside.co.uk or visit www.healthwatchtameside.co.uk

Healthwatch is independent of the NHS and we have two main roles. One is to develop and provide an information signposting service to help people to choose the right care for them. The other is to gather and analyse patient experiences so we can identify and influence changes in services when they are needed.

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Response from Tameside General Hospital

As detailed in my previous response, I would urge you to please contact the Complaints department so that your experiences can be fully investigated. The Complaints department can be contacted on 0161 922 6025. John Goodenough Director of Nursing ‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at John.Goodenough@tgh.nhs.uk

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