"4 year old stuck in a&e"

About: James Paget University Hospital

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my son was taken to A&E because of advice from nhs 111 and he has waited hours before seen as he is so young and its was so late at night I would have thought he would have been seen quickly this hospital is a disgrace the staff just ignored us waiting wasn't very helpful my son was left hours with out a drink , we got moved out of cubical for someone else, if they didn't think my son who was very poorly not a priority they should have said so I could take him home and give him plenty of fluids and rest and brought his back at a time they thought suitable in stead of leaving a four year old from 11 o'clock for over 4 hours being moved all over A&E this worries me as im not sure where he was better off I done what they ask and ring 111 if in doubt and I done this and they said he should be taken to A&E and I think maybe someone might decide not to take there advice and wait until morning because of the bad quality of staff and something dreadful happens! I think next time I will go to a different hospital!

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Response from James Paget University Hospital

We are sorry to hear about your concerns. Please would you contact our Patient Advice and Liaison Service on 01493 453240 so we can follow this up.

Ann Filby, Head of Communications

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