"My Treatment in Hinchingbrook"

About: Hinchingbrooke Hospital / Accident and emergency

(as the patient),

Earlier in April I visited the NHS Direct at Hinchingbrook where with the minimum of fuss I was seen by Dr Jack's. The reason for the visit was that I was very short of breath and also had severe pains down my right hand side. After examining me Dr Jacks prescribed some anti biotics and pain killers. He told me that should it not get better the I could return to him and "just walk in" This was very surprising and not anything that I had thought would or could happen within the NHS. A caring doctor.

During the next day I managed to get through it at home but on the Friday morning I visited my GP DR Morrison at the Sawtry Surgery. I had never met this doctor before but she took the time to fully examine me and concluded that it was possible that I had a blood clot or Pleurisy and immediately contacted A&E at Hinchingbrook giving them all my details.

After arranging a driver to take me I arrived at A&E and within 15 minutes a nurse came out and I has ECG and blood tests done. Another 20 minutes later a lady doctor who was very young came out to see me. I will never decry young people again, she was brilliant and went through a lot of lifestyle questions with me. Once finished it was off to the X Ray department, again this was done within 15 minutes of me arriving there.

Its back to A&E now and the expected long wait which took around 25 minutes. Once in A& E further tests had to be taken. At this stage my wife who was with me and myself thought the level of service was of the highest quality only to be topped later. A&E was really busy and emergencies would have to take priorty something we totally accepted.

At around 3.30pm we were told that a bed was available. This was the only negative about my day. Nobody had told me I was to be admitted, but no worries. I was taken to a holding ward and later up to SSU.

In all I was in the hospital 3 nights and in some sort of weird way enjoyed myself. The level of attention and the care I saw passed on to other patients as well as myself was second to none.

I do have Private Insurance but I could not have been treated better anywhere,

I understand that the hospital has had some bad press in the part but I can only relate my experience.

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Response from Lisa Shacklock, Patient Experience Manager, Hinchingbrooke Health Care NHS Trust We have made a change

We do apologise that nobody took the time to inform you of your admission. Our A+E department have been informed of this, and they have apologised for not informing you.

We endeavour to tell all our patients their care plan, and pathway, in order to keep our patients fully informed of the decisions made about their care.

We are glad that your stay was a comfortable one, although very unexpected.

We do take all our bad press very seriously, and make necessary changes required of us as a result of bad press, but what outweighs all of that for all our staff who work tirelessly to give a high standard of care, is the constructed feedback as above.

Thank you kindly for your continued support.

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