"Blood donation"

About: NHS Blood and Transplant

(as a volunteer/advocate),

I was trying to register for a blood donation. As I work full time, I could only do this on Saturday. On the website it said that there are slots at 14: 10 on Saturday but I got an email saying that there a no free slots anymore. I can come and try but I can spend there a whole day and be sent home with nothing. No one suggested trying again some other day or in other location. I found this very odd - like my website experience was more important than my will to donate blood. Moreover - the website still indicates that donation on Saturday at 14: 10 is possible.

Where I come from (Poland), donors are welcomed everytime everyday and are treated like movie stars for the 30 minutes they spend at the donation centre. No need to make appointments, just be healthy, have a breakfast (plus other criteria) and come over. You are more than welcome, we need blood, we need people like you.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lorraine Wright, Head of Nursing and Care Quality, NHS Blood and Transplant

Dear Mark

Firstly let me apologise for the delay in responding to your comments, we are new to Patient Opinion as of today and we will endeavor to respond in a timely manner to all comments posted on here in the future.

I am also sorry that you had a poor experience when using the website appointment slots. I understand that there were some early glitches in the system when it was implemented and that these have since been resolved.

I do hope that your experience has not affected your wish to donate blood as we really do value your contribution to saving lives. I am personally impressed by the dedication and commitment of donors and as a nurse I have seen the benefits to patients who recieve this very precious gift from people like you.

Please feel free to let us know of any improvements that you think we need to make to improve your experience.

Thank you for your feedback

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story