I was disappointed with the IAPT service, I felt my therapist was not open to any discussion regarding the sessions even after asking my opinion if I said something was not working or that I didn't feel better I felt the therapist blamed me and didn't offer any solutions or alternatives. I felt this attitude meant we could not build a very good relationship. This then wasn't helped when my therapist was off sick for a long period of time. Towards the end of this period I was informed that I could see another therapist to complete my treatment. I feel I should have been offered the option of seeing another therapist sooner as it meant I had long gaps without any sessions and I felt my treatment lost momentum.
I was offered no choice about the time and location of my appointments and had to travel to an area of Nottinghamshire that I do not live in to receive therapy. The sessions were held in a room at a Contact Centre however the room was located directly off a busy area of the centre. The room the sessions were held in had a large glass window in the door which was not covered with a blind meaning anyone outside in the centre could see in. As the room was located in a public building I don't think this maintained a high level of privacy. Also when waiting for appointments I was asked to wait directly outside the room where I could hear what was being discussed by the person inside. Again as this was a public area members of the public would have been able to hear too if they had chosen to take a seat outside the room. I think if sessions are to be held in public buildings which are used for other purposes the room the sessions are held in should be located at least in a quiet and private area.
At the end of my sessions I was given a feedback form to complete. I was instructed by the therapist to complete this now and hand it straight back to them. I think the feedback form should have been sent through the post or via email so I could have completed and returned it anonymously. Many people may not feel comfortable giving honest feedback if they know they have to hand the form straight back to their therapist.
"Improving access to psychological therapies - Nottinghamshire"
About: Nottinghamshire Healthcare NHS Foundation Trust / Clinical psychology Nottinghamshire Healthcare NHS Foundation Trust Clinical psychology NG3 6AA
Posted by Hellokitty23 (as ),
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