"I should have spoke to someone with medical training"
About: Croydon University Hospital / General medicine Croydon University Hospital General medicine CR7 7YE Harmoni / NHS 111 Harmoni NHS 111 WD18 8YA King's College Hospital (Denmark Hill) King's College Hospital (Denmark Hill) London SE5 9RS
Posted by Blue164 (as ),
In February my husband had to call 111 for me twice, due to me feeling very ill and having a high temperature. The advice we were given was to just take off my clothes and put a fan on. I had a temperature between 38 and 39 degrees.
Because I am a nurse I knew something was not right and eventually insisted they sent an ambulance.
I was sent by ambulance to Mayday Hospital. I was not impressed with my care at Mayday and felt I had to direct my own treatment.
I was finally transferred to Kings Collage where I was diagnosed with Endocarditis and had open heart surgery for inflammation of the heart. I remained at Kings Collage for 3 and half weeks. In total I was I was hospitalised for 54 days.
I did not have a good experience of the 111 service; I felt this was due to the person on the phone not being medically trained. I think it would have been better to speak to a retired nurse, for example. Because of my training I knew something more serious was wrong with me but the person on the phone was unable to recognise this.