"Respiratory care on Locke Ward"

About: Princess Alexandra Hospital (Harlow)

Anything else?

Admitted to A and E with exacerbation of COPD just month after last infection , again superb treatment from all. Went up to Locke Ward next morning and received usual care, compassion and excellent medical care - only needed to stay for a couple of days just to regulate medication and get heart rate down . Everything explained to me very clearly and advise given . I feel like a 'Locke Ward Groupie' but I cannot emphasise how comfortable and confident I feel when in their hands.

Once again enough with the moans lets please compliment when deserved!!!

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Responses

Response from Princess Alexandra Hospital

How wonderful to hear we have a Locke Ward Groupie! :)

As we always say we are working hard to improve services and ensure patients receive high quality care the first time, every time.

It is really pleasing to receive your feedback and we will ensure that this is fed back to the Emergency Department and Locke Ward. As an organisation we know what kind of experience we want patients and their families to have here. Your description of the care received by your family member does describe exactly the kind of experience we want to ensure we deliver every day, for every patient.

If ever you have an experience where you believe we need to act on your feedback to improve or learn lessons for the future, please ensure you leave a message here or contact the Patient Experience Team on 01279 82 70 84.

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