"Started out disappointing but turned out fantastic "

About: Corbett Hospital Russells Hall Hospital Telford referral and quality service (TRAQS)

(as the patient),

Having been refered to the TRAQS team on 12/02/2012 and then having to chase them up for a Hospital appointment, I was told the only hospital appointment available was at the Corbett Hospital at Stourbridge on 3/12/2012.

The service I received there was excellent they referred me to Russells Hall Hospital where I saw a specialist on the 12/12/12. My final operation to remove the cancers were on 23/02/13.

The team at Russells Hall Hospital are fantastic, and I would like to thank all the staff from surgeons to nurses for all their helping my recovery.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to respond with feedback for the TRAQS team following your recent referral.

I am sorry that you had to contact TRAQS to chase up your referral. We aim to contact patients within 5 days of receiving the referral details from the GP practice but on occassions this can be longer due to the volume of referrals received.

Locally there is a capacity problem at our local hospitals which is affecting a lot of specialites which means that TRAQS are unable to offer local appointments but I am very pleased to hear that you had such a positive experience at Russells Hall Hospital.

Thank you again for taking the time to respond

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Response from Alice Ford, Communications and Staff Engagement Officer, Communications and Patient Experience, The Dudley Group NHS Foundation Trust

Thank you for taking the time to give us feedback about our services. We are very pleased to hear that you were impressed by the service you received at both Corbett Hospital and Russells Hall Hospital.

We will pass your complimentary comments on to all the teams who were involved in your care.

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