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"Care of our grandfather"

About: Royal Stoke University Hospital

(as a relative),

We watched him neglected, given substandard food, and he states that when he would call no one would assist.

I myself witnessed an elderly man mess himself after begging for help. Myself and family witnessed our grandfather being sedated.

When needed for investigation by the Health Ombudsman, all medical notes were missing. So no evidence?

Lessons will never be learnt.

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Responses

Response from University Hospitals of North Midlands NHS Trust 11 years ago
University Hospitals of North Midlands NHS Trust
Submitted on 18/04/2013 at 09:18
Published on Care Opinion on 19/04/2013 at 12:54


Dear ‘Ex Carer’,

Thank you for taking the time to share your feedback.

I'm sorry to hear about your recent experience regarding the care that your Grandfather received.

Please can I ask you to contact me on 01782 676496 or Hannah.Gibson@uhns.nhs.uk

Hannah Gibson, Patient Experience Manager

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