"Care of our grandfather"

About: Royal Stoke University Hospital

(as a relative),

We watched him neglected, given substandard food, and he states that when he would call no one would assist.

I myself witnessed an elderly man mess himself after begging for help. Myself and family witnessed our grandfather being sedated.

When needed for investigation by the Health Ombudsman, all medical notes were missing. So no evidence?

Lessons will never be learnt.

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Response from University Hospitals of North Midlands NHS Trust

Dear ‘Ex Carer’,

Thank you for taking the time to share your feedback.

I'm sorry to hear about your recent experience regarding the care that your Grandfather received.

Please can I ask you to contact me on 01782 676496 or Hannah.Gibson@uhns.nhs.uk

Hannah Gibson, Patient Experience Manager

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