"First class treatment"

About: Southend Hospital

Anything else?

On Thursday I had to go to Southend Hospital as I had a bad pain in m side. I got to A&E and within 5 minutes taken to Triage. 10 minutes later I was in a bed in a bay waiting for the Doctor to see me. I had suspected appendicitis and was admitted to the SAU or Chalkwell ward. In this very busy ward I was treated so well and was welcomed and looked after by the amazing, helpful and cheerful staff. They really were the most wonderful people. I was then transferred to Hockley Ward where the treatment was just the same. The Surgeons and theatre staff made me feel safe and relaxed.

I have been in hospital before over in West Middlesex and have to say they have a lot to learn from the staff at Southend NHS University Hospital. My mother was in Ealing hospital and her care was so poor that I had to write to my local MP to help.

I have just moved to the area and feel very confident knowing that this well run, immaculate, clean, friendly and professional hospital is a 5 minute drive away.

A huge thanks to the staff from admittance to release. You are total stars

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Responses

Response from Steve McEwen, Patient Experience Lead, Patient Liaison, Southend University Hospital NHS Foundation Trust

Dear lesley Ross,

many thanks for your feedback. I was truly pleased to learn of your experience and I have passed this to the teams involved and I am sure that they will appreciate your thanks and kind words.

I hope you are making a good recovery.

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Response from Southend Hospital

I was very pleased to hear of your positive experience. I have passed your thanks on to the teams involved and wish you well with your recovery.

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