"No long corridors to trek down ..."

What I liked

No long corridors to trek down to get to the ward.

What could be improved

My mother was recently a patient at Wycombe hospital. When she was discharged she had an appointment at the Wood Spoon Unit. I asked a nurse there where this was and was told Amersham. Mum lives near Leighton Buzzard. It was later discovered that in fact the unit is housed at Stoke Mandeville!!!!!!

Mum later received a letter saying she had to go for an X Ray at Wycombe. When I cancelled the appointment I was told that if she kept her later appointment with the specialist without having the X Ray they would do it on the day! So why did the hospital want a frail 80 year old woman to travel to High Wycombe to have her picture taken when it could be done at her next appointment at..... yes, you have guessed it - Stoke Mandeville.

The ward where Mum was was overcrowded. Her space was so small that it was not possible to sit during visiting times and no chairs were available in any event. How can cleaners clean the ward properly?

It was impossible to get any information from the staff who obviously did not communicate with each other or the patient's relatives. During one visit a member of the medical staff spoke to me about my mother or perhaps not as she had picked up the notes from the lady in the bed next door!! Easy mistake in those cramped conditions.

As Mum had to stay with relatives after her release the hospital were told that she would need to be able to climb the stairs to use the bathroom/toilet. We asked for an assessment. The assessment consisted of Mum being wheeled to the stairs and asked to walk up and down again. On completing it she was said to be fit enough to be discharged. She was readmitted to hospital within days of her discharge with the same condition she was treated for at Wycombe.

This hospital is shambolic.