"This review is from the daughter of a lady who was..."

About: Rotherham Hospital

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My mother was a patient on ward a4 up until she passed away on 3rd February 2013. Her name was Mrs Doreen Ann Frost. The nursing staff that provided care for my mother was truly exceptional. At a time of great despair and sadness throughout our family, from Doreens mother, partner, brothers and her children the nursing staff, including ladies asking if anyone would need or like a hot drink, to ask any questions regarding Doreens illness and lastly the kindness and consideration they provided when they tried to contact us in time to get back to the hospital after midnight so we could have a chance to see her before she sadly passed away, was completely and utterly tremendous. I do hope that a manger of that ward and his/her manager will also get to see this message and hopefully the staff will get great recognition from them, to which they all truly deserve.

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Responses

Response from Grace Oldfield, patient involvement manager, communications and involvement, Rotherham General nhs foundation trust

Dear Nicola, thank you for your posting on NHS Choices. We very much appreciate you contacting us to tell us about your experience when your Mother was admitted to our hospital. It is good to know that your Mother, you and your family received such exceptional care throughout that time and we will ensure staff on Ward A4 will be informed of your very kind comments. Please accept our sincere condolences on the death of your Mother.

With best wishes,

Grace

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Response from Rotherham Hospital

Dear Nicola, thank you for your posting on NHS Choices. We very much appreciate you contacting us to tell us about your experience when your Mother was admitted to our hospital. It is good to know that your Mother, you and your family received such exceptional care throughout that time and we will ensure staff on Ward A4 will be informed of your very kind comments. Please accept our sincere condolences on the death of your Mother. With best wishes, Grace Please accept our sincere apologies for the significant delay in your receipt of our response. This response to your comment was published via the Patient Opinion website (www.patientopinion.org.uk) on 01/05/13. However, certain factors within the responses process have recently become known to us and subsequently highlighted that our response has not been received by you. Please be assured that the appropriate actions have been taken to ensure this does not happen again in future.

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