"Maxilliofacial depart been waiting for ever for..."

About: Queen's Hospital (Romford)

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I'v been to queens quit a lot of times but on this occassion it was rediculess.

I'v been refered by my GP to the Maxilliofacial dep. for lower lip surgery. When I did receive my consultation date it was almost 6 months after referal, when I went there the I was not seen by the Dr, but instead an I think she was student or trainee doctor which made me really nervous because any questions I had she could not answer and she kept on running out for the answers, the eventually the doctor came in had a look and went off with no proper interaction.

They said I will receive an surgery date in post, I received a letter to attend the Hospital so I did got already thinking it was my lip surgery stressin as I never had any surgery in my life took my wife along. When I got their on this occassion waited arround 2 hours then when I was called I was told in error they sent me anthor consultation appointment and as I had one before I can go home. I was furrious but did not loss it with staff as I'm a gentelmen staff where very apoligetic about it. I asked do they no when surgery date will be? they said it's about a month away. That was 3 months ago.

They realy need to sort out their systems. very poor.

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Response from Queen's Hospital

I’m very sorry that you haven’t had clear information about when your surgery will be. I can imagine that this must be very frustrating for you. It must have been quite distressing to think you were coming in for surgery and then to be told this wasn’t the case. I am also sorry about the ongoing wait without a clear date. Could I ask you to make contact with our PALS team on 01708 435454 or email PALS@bhrhospitals.nhs.uk who will be able to help find out what is happening with your date? Yours sincerely Dorothy Hosein Chief Operating Officer

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