"Absolutely appalling!!"

About: Royal Oldham Hospital

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I was so upset with the care received by my mum at the royal Oldham hospital. When my kids or my mum becomes poorly my biggest concern is "who is going to treat them?" I have very little faith in the care provided at this hospital. I am a clinical NHS staff myself and could not for the life of me understand how these Nurses even qualified!! THeir lack of compassion for patients was outstanding! And from what i saw with my own eyes; the argument of overworked staff does not stand strong!

My mum became very poorly last year and she was put on the MAU ward, the staff did not have a clue, they were like a bunch of headless chickens. My mum suffered a hypoglycaemic attack because they forgot to keep an eye on her blood sugars because she is diabetic. They then made subsequent errors which were picked up and stopped by me before they reached my mum. I kept feeling sorry for all patients that don't have medics in their family to watch wat the nurses and drs are doing. I was determined to complain to PALs but then my 3 year old son fell ill. I deliberately took him to Manchester royal infirmary, where he was seen then discharged but in the night he became worse so we had to call an ambulance. Unfortunately for us they took him to Oldham. My three year old very sick child was not even bothered to be seen other than to be triaged. After 2 hours of nothing I could see my son getting worse so I stormed out of Oldham and rushed him to manchester where they had to close off their children's a&e dept because he had reached a critical situation. It took them four/ five drs to bring him round after 6 hours of they're hard work to being him round. I was so busy with the aftermath of a poorly child and a poorly elderly mother that I never got round to complaining.

This Monday mum became seriously ill again. Again we had o call an ambulance to take her in. This time I had to have a row with the paramedic because he wanted my 82 year old mother, with renal failure , diabetes , hypertension, gout n her legs and all sorts of other problems, to walk down the stairs! We called the ambulance because she collapsed. He insisted she was fine and that he could walk. We tried to cooperate wih him and asked to walk. She walked a few steps towards the door then collapsed again. At which point the clever cloggs paramedic said she could "bum shuffle" down the stairs she's fine! At this point I asked him for a stretcher which he refused we had a stand off and after arguing with him over my collapsed mum he eventually got one. Mum arrived in A&e and the drs took her straight to the resus/ shocking room because she was in a very bad way.

I absolutely hate this hospital and a minority of their staff. It is such a shame coz majority of their staff are fantastic but the few minority are disgusting! G2 has got to be one of the worst wards iv ever seen. My mum was shaking like a leaf when a healthcare assistant yelled at her. This time I will be writing to PALS coz this isn't fair!

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Response from Royal Oldham Hospital

We are very sorry to read your comments regarding your mothers visit to the Gastro Intestinal and Liver department at the Royal Oldham hospital.

If you would like us to investigate your concerns, please contact the Patient Advice and Liaison Service on 0161 604 5897.

We will also forward your comments to the department manager.

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