"Impressive 111 service"

About: Harmoni / NHS 111

(as the patient),

I had surgery at the end of February for a gall bladder removal, the operation was good and went well, it was done via keyhole and a couple of days later I went home.

After arriving home I was suffering with terrible diarrhoea worried my cousin called 111, we were put in contact with a very nice lady who asked many questions to help diagnose. She then came to the conclusion that I would need a doctor. I felt reassured that somebody was coming to see me.

As it was a saturday afternoon I didn't expect anybody to arrive quickly, however a doctor arrived within the hour, very nice young man; very polite. The doctor examined me and thought it could be the antibiotics causing me problems. He recommended giving it a couple of days and it would clear up; he was right.

It all worked out very well. I was very impressed with the service which was provided and the doctor who came to see me. He took the worry away from my mind. What a fantastic service a huge thank you to everyone involved in helping me.

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Response from Amanda Mayo, NHS 111 Service Director, Harmoni

Thank you for taking the time to post your experiences on the Patient Opinion website. NHS111 is designed to work seamlessly with the out of hours service to ensure high standards of patient care over a 24 hour period.

I hope that you are feeling better now.

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