About: William Harvey Hospital / Orthodontics William Harvey Hospital Orthodontics TN24 0LZ
Posted by Shakes (as ),
After being a patient here for 3 years, I am utterly disgusted at the fact that apparently a receptionist sees fit to decide whether I am able to have my retainer fixed or not. It feels like they are at work to earn money, rather than help people/patients.
After having treatment for three years, it should not have been a problem to let me have an appointment. I am disappointed and upset at the fact that after Mrs Coutts' expertise and care, my teeth will no longer be straight thanks to their receptionist's and apparent staff nurse's decision. Thanking you in advance for ruining my treatment.
I was told it was a new policy. I don't really believe or accept this.