"Very promt in arriving to help my wife"

About: Harmoni / NHS 111 London Ambulance Service NHS Trust St George's Hospital (Tooting) (London)

(as a carer),

I called 111 as my wife was very ill. I explained her problems and somebody came out to see her within ten minutes. My wife was scared to come down and move so the doctor went upstairs to see her.

The doctor conducted an ECG on my wife, examined her and cleared her, he did however tell my wife to stay where she was.

Although my wife had been cleared she started to deteriorate further, she then fell climbing out of bed and was laid on the bedroom floor for around an hour at which point I had already called for an ambulance.

It turned out that my wife had a severe viral water infection that was affecting her brain and making her go funny. She has been in hospital for 2 and half weeks now and is still undergoing treatment.

I would just like to say how fantastic the 111 service was. Their response time was fantastic, and very helpful when they arrived. In addition to this the doctor would have had no idea this was the issue with my wife as a urine test would have need to be conducted which wasn't. The doctor which came was so great and very helpful.

The ambulance staff were also fantastic, not quite as quick as the 111 service in arriving but great nonetheless and I'm grateful my wife received such great care.

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Response from Amanda Mayo, NHS 111 Service Director, Harmoni

Thank you for taking the time to post details of your experience with both NHS111 and other local health services.

My team will always try to provide the best care to our callers at all times and am really pleased to read how content you are with the service you received.

I hope that your wife gets better very soon.

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Response from Simon Mills, NHS 111 Clinical Lead, NHS Wandsworth CCG

Thank you for sharing your positive experience of the NHS 111 and GP Out of Hours service. I am keen to share any learning that can be gained from the excellent service that you and your wife received in more detail with appropriate colleagues, so that we can use any positive features from your case to improve care for other patients. If you and your wife are Wandsworth residents, or registered with a GP in Wandsworth, and are keen to provide your details to help us further, please contact me via the Wandsworth CCG Customer Care email address - wandsworth.pals@nhs.net. I hope your wife is on the mend now, and is discharged home soon.

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