"Couldn't fault it except..."

About: Royal Hallamshire Hospital

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I had spinal surgery in September 2012 and was admitted to the hospital for 11 days.

I found the hospital clean with the exception of a single room I was put in later during my stay which had a really filthy floor covered with hairs (you could see them blowing around whenever there was a light breeze). This room was cleaned the following day though.

Another minor negative was that you couldn't open windows anywhere. I spent almost all of my stay with a towel around my neck to soak up the sweat that was literally pouring out of me the whole time.

Other than those minor gripes I couldn't fault it.

The staff were generally a fun and enthusiastic bunch of people whom I hold the upmost regard for. Also by staff I mean the cleaners and those who brought my meals round.

My consultant who I won't name treated me very respectfully and professionally and after a very long surgery he was there when I woke up to see how I was and if my op had been successful (which it had). An excellent guy, I put my trust with these people at 110% at no time was I concerned about them.

Now to my gripe about this hospital. Correspondence - multiple times they never sent out appointment letters and I spent my time chasing them up. I waited 3 months for my initial appointment with the hospital, my GP sent 3 follow up letters expedited to them and still they didn't respond. In the end I had to start calling daily and I eventually got seen.

Even now almost a year after that time, I'm in the same situation. No one even bothers to answer the neurology dept phone, it takes you straight to an answering machine. I left a message and waited for a response (which the message promised would come within 48 hours). I waited a week and had to call back the main reception.

Sadly the hospital scores a zero from me for their correspondence and communication to patients. Other than that - great hospital and staff.

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for giving us you feedback on your spinal surgery and for your kind comments on the staff involved in your care. I hope you are continuing to make a good recovery.

I'm sorry you had concerns about the communication from the department and for the cleanliness and temperature on the ward. If you would like us to investigate these further please do contact our Patient Services Team on 0114 271 2400 or PST@sth.nhs.uk and they will be happy to take more details from you.

Response from Royal Hallamshire Hospital

Thank you for giving us you feedback on your spinal surgery and for your kind comments on the staff involved in your care. I hope you are continuing to make a good recovery.

I'm sorry you had concerns about the communication from the department and for the cleanliness and temperature on the ward. If you would like us to investigate these further please do contact our Patient Services Team on 0114 271 2400 or PST@sth.nhs.uk and they will be happy to take more details from you.

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