"My midwifery training at North Middlesex"

About: North Middlesex Hospital / Maternity care

(as a staff member),

I spent 3 years training as a midwife at North Middlesex and my heart goes out to the women who have had their babies there. Having come from a customer service background I was horrified, and continue to be horrified, by the appalling attitude of staff towards women and their partners.

Having completed my training I decided to start as a newly qualified midwife at a different trust as I had absolutely no intention of working at North Middlesex, despite having been offered a job. My training was poor and I cannot say that I enjoyed any part of it.

I have since worked at two different trusts since qualifying 10 years ago and have had a completely different experience. I am extremely proud of the care delivered in my current trust and appreciate that the the 'care' I witnessed at North Middlesex would never be tolerated here. I left North Mid years ago and had hoped it might have improved. It is depressing to read that things do not seem very different from how they were back then.

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Responses

Response from Maxine Malpass, Communications Officer, North Middlesex University Hospital NHS Trust

We appreciate all forms of feedback as it helps us to improve the service we can offer to our women.

Over the past decade many service improvements have been brought about by listening to the views of our service users and staff.

The senior team, supervisors of midwives and members of the patient safety and quality department, visit the maternity ward every day to actively seek out the women's opinions on care that they have received from our Maternity services during their pregnancy. They also ask whether they would recommend the hospital to a friend. From the feedback received recently, 100% of women said that they would recommend the hospital to a friend.

A recent CQC visit found that women were happy with the care provided and earlier this year the Maternity Team won the Royal College of Midwives Bio-Oil Team of the Year award.

We take all feedback seriously and wish to improve the service. Please call the Supervisor of Midwives on 07801 136162 to discuss any further issues you may have.

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