"Very unhappy with the care my relative received"

About: Queen's Medical Centre

(as a relative),

My relative has had two admissions to C31.

On the first admission they were put in a bed which had been used by someone else and the sheets still had blood on them. They were changed when this was pointed out. There were used urine bottles on the side table by the bed.

During the admission I observed patients who were too poorly to get out of bed and when they asked for a urine bottle this was given but the curtains were not shut to maintain their dignity.

Used urine bottles were also observed in the toilet for 48 hours. When this was pointed out the nurse pretended to go to the toilet area to remove them but then didn't.

I observed very poor communication between staff and when we enquired on our relatives health throughout the night, the response was always vague.

Whilst I can respect the patients right to confidentiality I truly believe not sharing any information when we phoned in the morning to have an update on a relative who is very confused through morphine is ridiculous. The only feedback we were given was the nurse asking the confused patient if they were ok and they would inevitably say yes.

Perhaps the nurses are doing their best on a busy ward, but I do not believe their best is good enough when it comes to infection control, privacy and dignity and helping patients preform their basic needs when they are very unwell.

If these mistakes are occurring because there are not enough staff then the hospital needs to consider this.

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Responses

Response from Nottingham University Hospitals Trust

I am extremely concerned to read the concerns you have raised regarding cleanliness and communication following your relative’s recent stay on ward C31. I would welcome an opportunity to talk or meet with you to discuss your concerns further so that I can provide a full response to each of the serious concerns you have raised. Please contact me directly on 0115 924 9924 ext 61761 or via email at Laura.Griffiths2@nuh.nhs.uk. In the meantime, I will bring this to the attention of the ward manager.

Laura Griffiths, Clinical Lead, Musculoskeletal and Neurosciences

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